Evidence-backed product profile

Freshsales

Sales CRM with a three-user free tier and low-cost Growth plan for small teams.

Best fit when

Where the modeled evidence is strongest

  • Free for up to three users
  • Pipeline and core CRM functionality
  • Low annual per-user price
  • Email, phone and basic workflows in Growth
  • Good small-team economics
Look elsewhere when

Trade-offs to resolve before choosing

  • Email delivery mode is not normalized strongly enough for a hard full-sync claim
  • Automation is limited compared with paid tiers
  • Advanced sequences require Pro
  • Invoicing delivery is not treated as verified native functionality
  • Material price jump from Growth
Plan context

Plans currently modeled by Zylti

These are evidence-backed plan records, not a promise that the cheapest displayed tier will satisfy your requirements. Match resolves the qualifying plan first.

Free

$0/month

Cost basis: current · Billing commitment: none

Strengths

  • Free for up to three users
  • Pipeline and core CRM functionality

Trade-offs

  • Email delivery mode is not normalized strongly enough for a hard full-sync claim
  • Automation is limited compared with paid tiers
Growth

$9.00/user/month

Cost basis: current · Billing commitment: annual

Strengths

  • Low annual per-user price
  • Email, phone and basic workflows in Growth
  • Good small-team economics

Trade-offs

  • Advanced sequences require Pro
  • Invoicing delivery is not treated as verified native functionality
Pro

$39.00/user/month

Cost basis: current · Billing commitment: annual

Strengths

  • Sales sequences and deeper workflows
  • Advanced deal and territory features

Trade-offs

  • Material price jump from Growth
  • Full-sync semantics remain less explicit than the Pipedrive evidence baseline
Decision-critical capabilities

What changes across the modeled plans

Known false, unknown and dependency type remain distinct. “Needs verification” is not treated as “not supported.”

Email connection

  • Free: Needs verification
  • Growth: connected inbox
  • Pro: connected inbox

Invoicing

  • Free: Needs verification
  • Growth: Needs verification
  • Pro: Needs verification

Automation

  • Free: 25% modeled capability strength
  • Growth: 55% modeled capability strength
  • Pro: 85% modeled capability strength

Pipeline

  • Free: 100% modeled capability strength
  • Growth: 100% modeled capability strength
  • Pro: 100% modeled capability strength

Scheduling

  • Free: Needs verification
  • Growth: Needs verification
  • Pro: Needs verification

Integrations

  • Free: Needs verification
  • Growth: Needs verification
  • Pro: Needs verification

User capacity

  • Free: 3
  • Growth: Needs verification
  • Pro: Needs verification
Evidence confidence context

Source quality and freshness stay visible

Zylti stores product claims with source, verification date and evidence class. Unknown or unresolved facts remain explicit.

Evidence classes present: A1, B

First-party A1/A2 records: 1

Oldest linked verification: 2026-08-09

Newest linked verification: 2026-08-09

Linked evidence

Freshsales pricing and plan comparison

A1 · verified 2026-08-09

Open source
Zylti CRM editorial normalization

B · verified 2026-08-09

Open source
Compare with

Relevant direct comparisons

Freshsales vs Pipedrive

Freshsales offers low-cost small-team entry plans while Pipedrive resolves to Growth when full email sync and stronger sales automation are required.

Open comparison

Commercial status: OFF. This profile does not use affiliate availability as a quality signal and commercial relationships do not affect Match ranking.